Terms of Service

Welcome to Digirich. These Terms of Service ("Terms") govern your access to and use of the Digirich website, mobile application, and services (collectively, the "Platform"). By creating an account or using the Platform, you agree to be bound by these Terms.

1. Eligibility

To use Digirich, you must:

2. Account Registration and Security

• You are responsible for maintaining the confidentiality of your login credentials.
• You agree to provide accurate, current, and complete information during the registration process.
• Digirich reserves the right to suspend or terminate accounts that provide false information or engage in suspicious activity.

3. Purchase and Sale of Digital Gold

Live Pricing

Gold prices are updated in real-time based on international market rates. The price at the time of your transaction is final.

GST

Every purchase of Digital Gold attracts a mandatory 3% Goods and Services Tax (GST) as per Government of India regulations.

Spread

There is a commercial gap between the "Buy" and "Sell" price (the spread) to cover costs associated with storage, insurance, and payment processing.

Settlement

When you sell your gold, the proceeds will be credited to your verified bank account or UPI ID within 48–72 business hours.

4. Storage and Custody

Physical Backing

For every gram of gold purchased, an equivalent amount of physical 24K gold is placed in secure, insured vaults.

Independent Trustee

Digirich may appoint an independent trustee to monitor the gold reserves, ensuring that your digital balance is always backed 1:1 by physical gold.

Insurance

All gold held in the vaults is fully insured against theft, fire, and natural disasters.

5. Physical Delivery

You may request physical delivery of your gold in the form of coins or bars once you reach the minimum required weight.

Making Charges

Conversion of digital gold to physical gold is subject to making/minting charges and delivery fees.

Non-Cancellable

Once a delivery request is confirmed and the gold is dispatched, the transaction cannot be cancelled or reversed.

6. KYC Compliance

• Digirich follows Anti-Money Laundering (AML) and Know Your Customer (KYC) guidelines.
• We reserve the right to request a PAN card, Aadhaar verification, or other documents for transactions exceeding specific limits or for any physical delivery request.

7. Fees and Charges

While storage is typically free for a specified period (e.g., 5 years), Digirich reserves the right to charge a nominal storage fee for long-term dormant accounts.

All fees will be transparently displayed before you finalize a transaction.

8. Limitation of Liability

• Digirich shall not be liable for any indirect, incidental, or consequential damages resulting from the use or inability to use the Platform.
• We are not responsible for losses caused by fluctuations in the market price of gold.

9. Termination of Service

• You may close your account at any time by selling your balance and withdrawing the funds.
• Digirich reserves the right to terminate your access for violations of these Terms, fraudulent behavior, or compliance with legal mandates.

10. Force Majeure

Digirich is not liable for any failure to perform its obligations if such failure is the result of Acts of God (including fire, flood, earthquake, or other natural disasters), war, invasion, government sanctions, or power/internet outages.

11. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts in NCT of Delhi only.

12. Modifications to Terms

We may update these Terms from time to time. Your continued use of the Platform after such changes constitutes your acceptance of the updated Terms.