QUESTIONS & ANSWERS
Frequently Asked Questions
Everything you need to know about Digirich Digital Gold. Find answers to common questions about buying, selling, storage, and more.
1.
What is Digirich Digital Gold?
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Digirich is a platform that allows you to buy, sell, and accumulate 24K 99.9% pure gold digitally. It eliminates the hassle of physical storage while providing the same value as physical gold.
2.
Is the gold I buy on Digirich real?
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Yes. Every gram of gold you purchase is backed by physical 24K gold bullion stored in secure, insured vaults managed by professional custodians.
3.
How is Digital Gold different from buying physical gold from a jeweler?
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With Digirich, you can buy gold for as little as ₹10 (or a specific small denomination), avoiding the high "making charges" and storage risks associated with physical jewelry.
4.
Who is eligible to invest in Digirich?
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Any resident citizen with a valid mobile number and a bank account/UPI ID can start investing in Digital Gold through the platform.
5.
What is the minimum and maximum amount I can invest?
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You can start investing with as little as ₹10. There is usually no upper limit, though higher transactions may require additional KYC verification.
6.
How is the price of gold determined?
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The gold prices on Digirich are linked to international market rates and are updated in real-time. The price you see includes applicable taxes (like GST) and live market spreads.
7.
Why is there a difference between the "Buy" and "Sell" price?
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The difference (spread) is due to taxes (3% GST), bank charges, and the costs of secure storage and insurance provided by the platform.
8.
Can I sell my gold at any time?
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Yes, Digirich offers 24/7 liquidity. You can sell your accumulated gold back to the platform at the current market sell price, and the money will be credited to your linked bank account.
9.
Where is my physical gold stored?
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Your gold is stored in world-class, high-security vaults (such as those managed by Brinks or Sequel) and is fully insured against theft or natural disasters.
10.
Do I have to pay storage or locker fees?
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Most Digital Gold platforms offer free storage for a specific period (e.g., 2–5 years). Please check the "Terms and Conditions" for specific duration limits on free storage.
11.
Is my investment safe if the company closes?
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Yes. The gold is held in an independent trust or vault under your name. An independent trustee is usually appointed to protect the interests of the investors.
12.
Can I get physical delivery of my gold?
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Yes. You can request physical delivery of your accumulated gold in the form of coins or bars. Once requested, the digital balance is deducted, and the gold is shipped to your doorstep.
13.
Are there charges for physical delivery?
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Yes, when opting for physical delivery, you will need to pay minting/making charges and delivery/insurance fees depending on the weight and design chosen.
14.
What is the minimum weight for physical delivery?
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Typically, delivery can be requested for weights starting from 0.5 grams or 1 gram, depending on the available denominations in the Digirich catalog.
15.
Is KYC (Know Your Customer) mandatory?
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For small transactions, basic details may suffice. However, for cumulative purchases above a certain threshold (e.g., ₹2 Lakhs) or for physical delivery, PAN card and Aadhaar verification are mandatory.
16.
Can I transfer my digital gold to another person?
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Currently, most digital gold platforms only allow selling or redeeming. Check the app's "Transfer" feature to see if person-to-person (P2P) transfers are enabled.
17.
How do I track my gold balance?
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You can view your total gold balance (in grams) and the current portfolio value in the "Vault" or "My Investments" section of the Digirich app.
18.
What payment methods are accepted?
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Digirich generally accepts UPI (Google Pay, PhonePe), Net Banking, and Debit/Credit Cards.
19.
Is GST applicable to my purchase?
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Yes, as per Government regulations, a 3% GST is applicable on the purchase of Digital Gold. This is included in the final invoice at the time of buying.
20.
Are there any hidden charges?
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No. All costs, including the gold price and GST, are shown transparently before you make the payment. Making charges only apply if you convert your digital balance into physical coins.