Refund Policy

Last updated: October 2024

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Failed payments are fully refunded

Successful gold purchases follow the sell-back process

• If your payment is debited but gold is not credited, you will receive a full refund.
• Refunds are processed within 5–7 business days to your original payment method.
• You will receive an email/SMS confirmation once the refund is initiated.
• If you do not receive a refund within 7 days, contact support@digirich.co.

• Once gold is successfully credited to your account, the transaction cannot be reversed.
• Gold is purchased at live market rates — price changes after purchase are not grounds for refund.
• To liquidate your gold, use the Withdraw feature — funds are credited to your bank account at the live sell rate.
• Withdrawals are processed within 3–5 business days.

• Contact us at support@digirich.co within 24 hours of the transaction.
• Provide your transaction ID and description of the issue.
• If a duplicate charge is confirmed, a full refund will be issued within 5–7 business days.
• Gold credited due to accidental purchases cannot be refunded in cash — you may sell it via the Withdraw feature.

• GST (3%) charged on gold purchases is non-refundable as it is remitted to the government.
• Completed gold purchases where gold has been credited are non-refundable in cash.
• Referral bonus gold credited to your account is non-refundable.
• Losses due to gold price fluctuations are not covered.

Refund Timeline